RETURN AND EXCHANGE POLICY

Exchange Policy :

 

At Elegant Factory, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, preferences can change, and that's why we offer a hassle-free 10-day exchange policy.

 

**Exchange Policy:**

 

1. **No Returns:** Please note that we do not offer returns on most of our products. We believe in the quality of our merchandise, and we stand by it.

 

2. **10-Day Exchange:** If you receive an analogue watch from Dhruvee.in that doesn't meet your expectations, you have the option to exchange it within 10 days of the delivery date.

 

3. **Conditions for Exchange:**

   - The watch must be unused and in its original condition.

   - All tags, labels, and packaging must remain intact.

   - Proof of purchase (order confirmation) is required for the exchange.

 

4. **Exchange Process:**

   - Contact our customer support team within 10 days of delivery to initiate the exchange process.

   - Our team will guide you through the necessary steps and provide you with a return address.

   - If you prefer a different product, our executive will share product options with you on WhatsApp.

   - You can select another product that suits your requirements, and we will process the exchange accordingly.

 

**Note:** We do offer returns for specific products, as mentioned on our website. Please refer to the product descriptions and return information on our website for products eligible for returns.

 

For return-related inquiries, please contact Vishal at **9086684970** via WhatsApp or support@elegantfactory.com He will be happy to assist you with any return-related questions.

 

Please remember, at Elegant Factory, your satisfaction is our priority, and we are here to assist you with any questions or concerns regarding our products or the exchange process. Enjoy shopping with us!